Privacy Policy

Thank you for shopping with us! 

Standard Policy for Returns 

Items bought on SwoonedOut.com will gladly be accepted and processed within 14 days of the shipment delivery date. 

Return label fees are calculated and deducted from your refund at the portal checkout stage.

All merchandise must be returned in its original condition, including its original boxes and packaging. Clothing must be unworn, unaltered, undamaged, and free from any stains, odors, self-tanner, pet hairs, or distinct smells like deodorant and perfume. 

 Store credit will be processed via electronic gift card, excluding shipping and return  fees. Please ensure that all tags are attached when returning the items.

Please note that all Clearance items, Accessories, Swimwear, and Intimates are final sale and can not be returned or exchanged. Additionally, all personalized items are considered final sale and are non returnable and non exchangeable.

Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be returned to you or refunded, they will be discarded.

Upon the delivery of your returned shipment, a refund will be issued back to your original form of payment type, excluding shipping and handling costs. 

Exchanges

Our exchange policy allows for exchanges to be initiated within 14 days of the delivery day fororders. Your exchange order will be processed once your return is scanned by the carrier.

All exchange orders come with standard shipping, and you will be notified via email with your new order number.

Please note that exchange orders cannot be canceled due to our efficient processing times. If the requested exchange items are out of stock, a refund will be issued automatically.

We allow 3 exchanges per original order. Additionally, new discount codes cannot be applied to exchange requests for different items.

Damages

In the event your item is damaged or defected [we're deeply sorry!] Please contact our agents that are happy to assist you.